In PetCare Pet Insurance we have made claims easier, you just need fill out the form online and send us your vet bills. Your veterinary clinic may help you to submit your claims online. There is no contribution from your side , you will be reimbursed 100% of the cost  less any excess, and can be claimed up to your policy limit per year ( Sub limits and waiting periods apply)
Vomiting is not a disease or disorder in itself; it is a clinical sign of some type of digestive disturbance or as a result of another disease or disorder. Occasional bouts of vomiting can be considered normal but if the vomiting persists and is accompanied by severe or bloody diarrhoea, lethargy, weakness, depression, pain or fever then this is a sign that something is seriously wrong and veterinary attention is required.  Vomiting can be caused by something the dog has eaten (e.g. rotten food), ingestion of toxins, adverse reactions to drugs or an allergic reaction to something in the environment.
Fleas are a common external parasite associated with dogs. They cause severe itching and inflammation of the skin, leading to dermatitis. They are the intermediate host for the Tapeworm most common in dogs. If fleas are a problem, it is necessary to treat all animals in the household (both cats and dogs) to clean the environment. You may also want to ‘flea bomb’ the house to remove any eggs and to stop the cycle. Preventative programs are best achieved using “spot on” products that have a prolonged residual effect, usually 30 days. However it is strongly advised to consult your Vet or chat with the RSPCA's friendly Vet nurse team for free advice about the most suitable product for your pet.

If you dog’s age is between eight weeks to eight years, you are eligible to buy a pet insurance from us, and once insured the cover for lifetime is guaranteed. Our dog insurance will cover accidents like broken bones all the way to hip replacements and any illness during the policy period (please refer to PDS for more information) Furthermore you can choose Dog Dental insurance as an add-on.

During summer, a flea control shampoo and a flea rinse should be used. However, this should by no means substitute a proper monthly flea control regime such as Spot-On, Revolution or Frontline. Consult your vet or chat with the RSPCA's friendly vet nurse team for free advice on flea control for your pet. It's important to remember, after the application of flea treatment be sure to wait 24-48 hours before bathing your dog.
The key method to adopt here is one of positive reinforcement. Firstly, you need to show your pup the area where it should do its business, and each time the pup toilets in the designated area, immediately reward with a treat or verbal praise. In order to prevent mistakes from happening, it is important to both diligently supervise your dog while it is indoors and take it frequently outdoors. This will speed the learning process and prevent any accidents from occurring in the house.
Doggy day care is day time care while you are busy at work or otherwise occupied. Pawshake pet sitters offer doggy day care for your dog in their home. Have a free meet and greet with the individual pet sitter who will be looking after your dog and view the environment your dog will be spending time in. Depending on the sitter you choose, you can also have the option for your dog to be the only dog or organise for your dog to socialise with a small group of dogs.
It is also important that dogs are socialised with people and other dogs from an early age. There are a range of activities dog owners and their four-legged friends can get involved in such as fly ball, agility and lure coursing. Consult your local council about activities available in your area. RSPCA training and information sessions on pet behaviour are also regularly staged at Burwood East.
Confidence – At your local kennel, your dog will face variables. For instance, you won't know whether the rostered staff have ever even met or cared for your pup before. This isn't a problem you'll face with Mad Paws' Dog Daycare. Rather, your trusted Pet Sitter will make the effort to familiarise themselves with your dog and provide tailored care.
Doggy day care is day time care while you are busy at work or otherwise occupied. Pawshake pet sitters offer doggy day care for your dog in their home. Have a free meet and greet with the individual pet sitter who will be looking after your dog and view the environment your dog will be spending time in. Depending on the sitter you choose, you can also have the option for your dog to be the only dog or organise for your dog to socialise with a small group of dogs.
Our free Mad Paws Accident Cover applies to any damage or injury to a third party or their property which is due to negligence of the Pet Sitter whilst the pet is under the Pet Sitter’s care. Please note that there is a $350 deductible for any case, and this is payable by the Pet Sitter. Mad Paws Accident Cover is not to be confused with the usual illness cover that most Pet Owners already have for their pets. For full details on our Accident cover, click here.
If you believe that any incident is covered under Mad Paws Accident Cover, you must provide us with written notice of the incident, along with all material documentation available to you evidencing the foregoing (e.g. invoices and veterinary notes from the initial veterinary examination), no later than seven (7) days after the end date that the Pet Services were provided under the relevant Booking.

If dogs live indoors they need to be provided with a dog bed. Most dogs though are hardy enough to sleep outdoors in a well-built, well-furnished and weatherproof kennel. The kennel should be warm, dry and draught free, elevated from the ground, near the house and human activity but not in a thoroughfare. It should be protected from rain and excessive sun, and the bedding should be changed regularly. Washable rugs, cushions or blankets are suitable as bedding.
While fleas are annoying, ticks can be deadly. The paralysis tick occurs mainly in spring and summer in Eastern Australia, and is found in long grass and the bush. Tick protection isn't necessary for all dogs and cats, and depending on where you live, may not be needed all year round – your vet can advise you on the situation in your local area. No tick preventative is 100% effective, so you still need to check your pet every day.
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