In PetCare Pet Insurance we have made claims easier, you just need fill out the form online and send us your vet bills. Your veterinary clinic may help you to submit your claims online. There is no contribution from your side , you will be reimbursed 100% of the cost  less any excess, and can be claimed up to your policy limit per year ( Sub limits and waiting periods apply)
If your puppy is behaving inappropriately you should attempt to re-direct them to something else and reward them when they begin to engage in more appropriate behaviour. For example, if your puppy is chewing on the furniture, re-direct him to an appropriate alternative such as a chew toy. Alternately, you may find that ignoring the undesirable behaviour and rewarding the correct one can also be a very effective way to train your puppy.
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Our free Mad Paws Accident Cover applies to any damage or injury to a third party or their property which is due to negligence of the Pet Sitter whilst the pet is under the Pet Sitter’s care. Please note that there is a $350 deductible for any case, and this is payable by the Pet Sitter. Mad Paws Accident Cover is not to be confused with the usual illness cover that most Pet Owners already have for their pets. For full details on our Accident cover, click here.
Male dogs are often quite independent and can be a little more difficult to train and control. Males also tend to wander and fight other dogs. Female dogs are more popular as family pets and may cost a little more. By nature females are affectionate and companionable, but unless desexed, will attract male dogs when in season and may reproduce every six months.
Bones are necessary to keep your dogs teeth healthy and clean and also provide lots of fun for your canine friend if you are away. A large marrowbone cleans their teeth, massages their gums, and often becomes your dog's most treasured possession. You should provide your dog with a regular supply of bones for mouth and dental hygiene (raw chicken wings/necks are best).  Never give your dog cooked bones, as these could be more brittle and easily splinter, causing harm to your dog.    You should also ensure that there is always plenty of fresh and clean water for your dog. Sometimes bowls get knocked over and therefore to be safe it is recommended that you always provide two. In the summer months, like people, dogs need a lot more water to keep hydrated so make sure there water bowls are always full and kept in the shade.
As a dog owner you are fully and legally responsible for any harm or damages caused by your dog. If your dog bites a human, kills wildlife, damages property, causes a traffic accident, creates noise or other pollution, or is the direct cause of any other damage to the community, you may have to shoulder a substantial financial (if not legal) penalty. It is in your best interest then to always keep a vigilant eye on your dog in public and provide him with the obedience training and socialisation skills necessary to become a well-mannered and socially well-adjusted dog.
As a dog owner you are fully and legally responsible for any harm or damages caused by your dog. If your dog bites a human, kills wildlife, damages property, causes a traffic accident, creates noise or other pollution, or is the direct cause of any other damage to the community, you may have to shoulder a substantial financial (if not legal) penalty. It is in your best interest then to always keep a vigilant eye on your dog in public and provide him with the obedience training and socialisation skills necessary to become a well-mannered and socially well-adjusted dog.
At Mad Paws, the safety of our Pet Sitters, Pet Owners, and their pets is of the utmost importance. We want our Pet Sitters to be able to provide a fun and safe service, but not need to foot a veterinary bill in an emergency. This is why we provide Mad Paws Accident Cover, which protects all Pet Sitting services booked in through the Mad Paws website.
At Mad Paws, the safety of our Pet Sitters, Pet Owners, and their pets is of the utmost importance. We want our Pet Sitters to be able to provide a fun and safe service, but not need to foot a veterinary bill in an emergency. This is why we provide Mad Paws Accident Cover, which protects all Pet Sitting services booked in through the Mad Paws website.

Giardia intestinalis and Giardia duodenalis are single celled protozoan parasites, which inhabit the affected dog’s small intestine, causing clinical signs of Gardiasis. The protozoa attach themselves to the intestines and multiply. They may be directly swept through the intestines and appear in the infected dog’s faeces or they may develop into a tougher more durable ‘cyst’ form, which is again passed in the dogs faeces but is able to survive for long periods in the external environment. Dogs are infected by ingesting the cysts from contaminated water and the environment. Infected dogs may not show any clinical signs of Gardiasis, but they can still shed the protozoa from their systems, spreading the infection to other healthy animals.   Infection and subsequent illness is more commonly seen in younger animals. Signs of infection include: chronic or intermittent diarrhoea that may appear ‘fatty’ and slimy, accompanied by a very foul smell. Weight loss is also possible if left untreated.


Mad Paws is your #1 go-to Pet Sitting Community online in Australia, where Pet Owners can find trusted, verified, and covered Pet Sitters near their homes. With more than 15,000 trusted Sitters, you can book in any pet-related services such as Pet Sitting, Dog Walking, Pet Day Care, or House Visiting. Whether you are going for a few hours or for an extended holiday, Mad Paws wants you to enjoy your break with peace of mind, knowing that your pet is not only safe, but also having fun!
Diarrhoea is similar to vomiting in that it is a clinical sign rather than a disease itself. Diarrhoea can be a sign of a mild digestive upset or of something more serious e.g. food poisoning or ingestion of other toxic materials. Acute and chronic diarrhoea can be life threatening, particularly in puppies or older dogs. If the diarrhoea lasts longer than a couple of hours, contains blood and the dog appears to be in pain and has a fever then veterinary attention is required immediately. Treatment in this case will include identification and appropriate treatment for the underlying condition causing the diarrhoea as well as fluid and electrolyte therapy. Mild cases can be treated at home by removing food for a period of 12 hours and then re-introducing small amounts of bland food (e.g. chicken and rice). Probiotics can also be a useful addition to improve the overall health of the affected dog’s intestines.
Service rates will vary in price depending on the age and size of the pet, the number of pets, and the length of the stay. Make sure you read all the information on the Sitter’s profile before making a booking. We also strongly recommend completing a Meet & Greet; it will allow you to discuss the details of the booking as well as meet the Pet Sitter prior to the booking.
Ideally, dogs should be taken to council-designated areas where they can be safely let off the leash to run free. It is important to use these specifically designated areas not only to ensure their own safety (preventing the risk of being hit by a car) but also the safety of farm livestock and wildlife which can be threatened by a dog let loose in their habitat.
Regular socialisation and training, from as early as eight weeks of age, is an important factor in raising a well-behaved and socially acceptable dog. New puppy owners will benefit from enrolling their pups in a Puppy Pre-school class as soon as they bring their four-legged friend home. The RSPCA Pet Dog Manners class may also benefit your 4 legged friend!
The expression 'man's best friend' is truly fitting in describing one of man's most loyal and loving four-legged companions. Owning a dog is part of the Australian way of life - providing companionship, loyalty, and bundles of love for people of all ages, dogs are an invaluable addition to the family. Nonetheless, it is important to think carefully about the responsibility of dog ownership before you adopt or purchase a dog.
If you believe that any incident is covered under Mad Paws Accident Cover, you must provide us with written notice of the incident, along with all material documentation available to you evidencing the foregoing (e.g. invoices and veterinary notes from the initial veterinary examination), no later than seven (7) days after the end date that the Pet Services were provided under the relevant Booking.

Our free Mad Paws Accident Cover applies to any damage or injury to a third party or their property which is due to negligence of the Pet Sitter whilst the pet is under the Pet Sitter’s care. Please note that there is a $350 deductible for any case, and this is payable by the Pet Sitter. Mad Paws Accident Cover is not to be confused with the usual illness cover that most Pet Owners already have for their pets. For full details on our Accident cover, click here.
It is important to buy your dog from a reputable source. Purchase your dog from a reputable dog breeder, visit an RSPCA Adoption Centre or a local animal welfare shelter such as the RSPCA where lots of happy and healthy dogs are looking for loving new homes. If you are looking to adopt a dog from a breeder, make sure you read our Smart Puppy Buyers Guide.
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